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Booking with Trident Holiday Homes

Is cot linen supplied?

Unfortunately we do not supply linen for our travel cots and so should you book one, you must bring your own linen with you.

Can I book a specific property?

We regret that we cannot in any circumstance guarantee a particular house to our guests at the time of booking. This is left to the local supervisor though we will of course be happy take a request for a property which will be noted against the booking. If your reservation depends on our guaranteeing a particular property, we regret that we are not in a position to confirm the reservation to you.

How much is the deposit?

The booking deposit requested at the time of booking to confirm your reservation is 30% of the cost of your holiday.

What if I have to cancel - do I get a refund?

The booking deposit is non-refundable.

What are utilities?

Utility charges cover the use of electricity and heating in your holiday home during your stay. They are charged on either a per day fixed charged if the services are all electric; and by meter reading if the there is oil or gas central heating.

What is a security deposit for?

A refundable security deposit of €250 must be paid on arrival. This is simply an insurance against damage or breakage in the property. It is fully refundable up to 7 days after departure, once the supervisor is satisfied that the property is in order. Please refer to our terms and conditions for further details.

Are Pets allowed?

Dogs are allowed in some properties. There is an extra cleaning charge of €25 where pets are accepted.

How do I make a complaint?

In the unlikely event of a complaint, it should be brought to the attention of the site-manager immediately. Failing a satisfactory solution, you should contact Trident Holiday Homes Customer Services Manager in writing at Trident Holiday Homes, E8 Network Enterprise Park, Kilcoole, Co.Wicklow. Complaints need to be sent in within 14 days of departure.


About Our Holiday Homes

Are the properties suitable for children?

Children are very welcome at all of our properties; in fact self catering accommodation is the perfect choice for families. Some locations provide more kiddies friendly activities.

What Facilities are there for children?

View Properties with extra facilities for children (click). These include kiddies playground, crazy golf, swimming pool on the grounds, nearby summer camps etc.

Do you supply cots & highchairs?

Yes we do on request at the time of booking.

Do you supply stair gates?

No – we do not provide stair gates for insurance reasons, and it is up to the parents or guardians of small children to make arrangements about bringing their own if it is required in a property.

Do you provide bed linen?

We provide bed linen free of charge. All of beds are supplied with a duvet, pillows and appropriate duvet covers and pillow cases.

Do you provide towels?

We provide towels for an extra charge of €2 per set, which is one bath and one hand towel. You must request and pay for these at the time of booking, or you may bring your own towels. Beach Towels are not available for hire.

Do you provide tea towels?

Yes, we provide 2 tea towels as standard.

Are there additional charges when I arrive at the property?

There are no extra charges on site excepting those already stated at the time of booking. However you may request extra towels or cleaning during your stay for which you pay the local supervisor.

What TV channels are available in the property?

The TV service varies in our locations, dependent on the signal and style of service. Some have satellite and cable TV which gives multiple channel choice; others simply offer the Irish TV channels. This is clearly marked on the facilities of each location.

Is there car parking?

There is car parking at all of our locations (this may exclude some Dublin properties) for at least one car per property.

Is there local tourist information available at the property?

Local tourist information relative to the particular area will be available at each property and our local supervisor will be delighted to answer any queries you may have on local attractions and amenities.

Is there broadband access at the property?

Broadband access is not widely available in rural areas in Ireland. Mobile telephone coverage is good, so it is advisable to bring your own.

Is there a DVD in the property?

DVD’s are not available in all properties, which will be clearly marked on the facilities of your property.

Is there a hairdryer in the property?

Hairdryers are not available in all properties, so it is advisable to bring your own. If you are travelling from overseas, a hairdryer will be available on request.

What does the Failte Ireland star rating mean?

Failte Ireland operates a star rating system from 1 – 4 for self catering properties. Trident Holiday Homes properties are all 3 or 4 star rating and comply with the regulations set out by Failte Ireland to achieve these grades.

What does 'On Request' mean?

'On Request' properties are not available to book online. You must submit a request for the required dates and one of our reservations team will contact you within 12 hours.

What does 'Associate Property' mean?

An 'Associate Property' is one which is marketed but not managed by Trident Holiday Homes. As such it is excluded from general special offers and cannot be booked with complimentary vouchers.

How do I make a complaint?

In the unlikely event of a complaint, it should be brought to the attention of the site-manager immediately. Failing a satisfactory solution, you should contact Trident Holiday Homes and a written complaint should be logged within 14 days of departure.


Arrival & Departure

What time can I arrive at the property?

Arrival times are between 4.00 p.m. and 7.00 p.m at a property. This is to give our supervisor time to changeover the property after the last departure and prepare it for your arrival. Arrival times outside these hours may be possible, but strictly by arrangement with the local supervisor.

At what time must I leave the property?

Departure time during peak periods, i.e. July and August is 10.00 to allow the supervisor adequate time to prepare for the next guests arrival at 4.00 p.m. If you need to leave earlier you must inform the supervisor. Departure times after 10.00 a.m. may be possible, but strictly by arrangement with the supervisor.

May I arrive outside the normal times?

Arrival times outside these hours may be possible, but strictly by arrangement with the local supervisor.

Do I have to clean the property when I am leaving?

We hope you will find the property clean and welcoming for your arrival. We look after the final clean before the next visitors, but expect our guests to leave the property in a clean and tidy condition on departure.

Do I need to have my own transport?

It is highly recommended to have your own transport at our holiday homes. However there are trains and bus service to many of the main towns and cities and it is possible to commute to certain locations without the use of your own car. Recommended locations are

How do I make a complaint?

In the unlikely event of a complaint, it should be brought to the attention of the site-manager immediately. Failing a satisfactory solution, you should contact Trident Holiday Homes Customer Services Manager in writing at Trident Holiday Homes, E8 Network Enterprise Park, Kilcoole, Co.Wicklow. Complaints need to be sent in within 14 days of departure.