TERMS & CONDITIONS FOR PROPERTIES IN IRELAND
A non-refundable booking deposit of 30% (reduced at certain times of the year) of the total rental cost of the property plus a non-refundable €49 booking fee is required at the point of booking.
No invoice or letter of confirmation can be dispatched to you until the booking deposit has been received.
Trident Holiday Homes reserves the right to request full payment for bookings for special events or festivals at the time of booking. If this is applicable on-line customers will be contacted after an on-line booking is made to pay the balance of the booking deposit required. Callers who book via call centre via our reservations department will be required to pay the increased booking deposit at the point of booking.
Balance of Payment:
Full payment of holiday home rental must be made to us, no later than eight weeks prior to the rental commencement date. Upon receipt of the balance due, clients will receive arrival instructions. Late payments may result in the Holiday Home booking(s) being cancelled without advance client notification. In the case of special offers the balance due date may differ.
How to redeem your Covid-19 voucher:
We would like to sincerely thank our customers who accepted vouchers when they were forced to cancel their holiday due to Covid-19 travel restrictions.
To redeem your voucher, you must contact our call centre. Alternatively, you can make a booking on-line via our website using ‘Bank Transfer’ as the payment method on the booking page. Please remember to include your previous booking reference in the ‘comment’ section and we will contact you during office hours to finalise your booking. The Covid-19 voucher is redeemable at the same location you originally booked.
Call Centre: +353 1 201 8440
Monday to Friday: 9.00 AM – 5.30 PM
Change to Your Booking:
In the event of you wishing to make a change to your booking, should we be able to facilitate you, there will be an administration charge of €50. If we facilitate you in any such change, your right to a subsequent refund under our cancellation terms is no longer applicable.
Covid 19 Travel Restrictions:
Where Irish Government guidelines advise against any unnecessary travel in Ireland for people living in certain counties in Ireland, the onus lies with the guest to ensure they are compliant with any applicable guidelines and whether they should proceed with their booking with us. Where a guest makes the decision not to travel to their holiday home because of such advice, Trident Holiday Homes will not be in a position to issue a refund however other options may be available and will be treated on a case by case basis.
Method of Payment:
We accept payment by Debit or Credit Card, Pay Pal or Bank Transfer. Payments by cheque or Postal Orders are not accepted.
Cancellation by Customer:
In the event that you wish to cancel your holiday home reservation, the following charges will apply:
On all reservations: Booking deposit is withheld except where cancellation made within 24 hours of making the booking. In such a case we will refund all monies paid less €50 to cover administration costs.
8 - 4 weeks before date of arrival: In all cases the Booking Fee is non-refundable, 50% of the total booking value (Excluding Booking Fee) is withheld plus €50 administration fee.
4 - 2 weeks before date of arrival: In all cases the Booking Fee is non-refundable, 75% of the total booking value (Excluding Booking Fee) is withheld plus €50 administration fee.
Less than 2 weeks before arrival date: The Booking Fee is non-refundable and 100% of the total booking value
We strongly advise that clients take out travel insurance to cover any costs associated with having to cancel a holiday.
Major Changes to Your Holiday:
Occasionally, we have to make major changes to the price or accommodation making up your holiday with us. If we tell you about any of these changes after we have confirmed your holiday booking, you may either:
If as a consequence of “Force Majeure”, Trident Holiday Homes is forced to curtail, alter or cancel a holiday, we will allow you to carry forward amounts paid for Accommodation (excluding any amounts paid for Booking Fees) to another holiday taken at the same location within 12 months of your booked holiday.
We will also waive 50% of the applicable booking fee on any new booking. However, the client shall not be at liberty to maintain a claim for compensation or otherwise arising as a consequence of the said curtailment, alteration or cancellation of the holiday.
In these terms and conditions the term Force Majeure shall mean Acts of God, natural disasters, adverse weather conditions, fire, epidemics, health risks, destruction or damage to holiday accommodation, water or electricity supply issues, riots, acts of civil war, civil commotion, requisition of property, insolvency or default of any provider of the accommodation, delays due to construction, or any other reason or event which Trident Holiday Homes acting as Agents even with all due care, could not foresee or forestall.
Gas, heat and electricity are extra charges and are normally based on set daily rates depending upon the time of year. These are normally payable together with your balance payment however on some locations they are based on a meter reading done on site and payable on departure to the On-site Manger. Should utility charges not be paid on departure, they will be deducted from the security deposit without further notice. Breakdown of these charges are available from the Owner/On-site Manager
Mandatory Security Deposit:
A minimum refundable security deposit of €200 (per property) must be paid upon check-in to your holiday home. In some locations and at certain times of year this can increase to €500 (per property) which must be paid prior to check in of your holiday home. Refusal or inability to pay this prior to check-in is grounds for us cancelling the booking without out any refund of any monies paid to date.
All payments will be pre-authorised on your debit or credit card upon arrival and automatically released off your card after departure. Payment by a debit card will charge your bank account with the applicable deposit which is manually refunded by us within 7 days of departure.
All refunds are paid within 7 days of departure once the On-site Manager is satisfied and the terms and conditions of rental have been compiled with. Failure to leave the accommodation in a clean and tidy condition may result in the loss of all or part of your security deposit.
When a rental is for longer than one week, cleaning of the house during rental must be requested from the On-site Manager and a fee may apply.
We reserve the right to charge in advance of arrival an increased mandatory security deposit of €500 at certain times of the year for examples during festivals, during certain sporting events and New Year’s etc. You will be contacted about this prior to arrival. In the event that a customer does not wish to pay this security deposit in advance then we reserve the right to cancel their booking and refund all amounts paid less the booking fee of €49. Please note we do not take cash mandatory security deposits due to security concerns.
We reserve the right to hold onto the security deposit paid in the event of the house been used for a party or event which causes inconvenience to occupants of nearby houses irrespective of whether any damage was caused to the house booked. We do not allow the staging of parties with gatherings in excess of the stated house occupation unless otherwise agreed and reserve the right to withhold the security deposit if such an event is staged in a house booked with us.
In a number of our holiday homes locations, Trident Holiday Homes use Real Control a secure online payment system to process credit & debit card details when taking security deposits and collecting amounts due for utilities.
On-site Managers have a ‘Payment Card Industry’ (PCI) compliant application on their mobile, smart device or tablet. This is to allow them to either pre-authorise or take a payment for the mandatory security deposit depending on the card provided.
The above process is to ensure that we protect our guests card details by complying with the regulations concerning the processing & retention of card details by banks and the GDPR data retention regulations.
Arrival & Departure Time:
You must call your On-site Manager with your estimated arrival time 48 hours before your arrival date. You will find the contact number for your On-site Manager in correspondence which was emailed to you when final payment was made, ‘Subject: Directions & Key Collection Arrangements’.
Specific arrival and departure times are also outlined in the above-mentioned correspondence however please note that from May 6th, 2020 we have implemented a new arrival time of 5.30 PM instead of the normal 4.00 PM. We have applied this new change so we can implement new cleaning procedures between bookings. The new arrival time of 5.30 PM must be strictly adhered to.
Failure to notify the On-site Manager of a late arrival may result in your reservation being cancelled. Late arrivals may in some cases be facilitated by prior arrangement only and may incur a late arrival fee of €25.
Right to Decline:
Trident Holiday Homes reserves the right to refuse, alter or cancel a booking, even after receipt of final payment.
In addition, the company is relieved of all liability should reserved accommodation not be available due to circumstances beyond our control. In such an instance, alternative arrangements will be made in similar accommodation, or a full refund will be offered. However, no refund or liability will apply to a situation where a client is requested to vacate, or leaves of their own accord, prior to the expiration of the booking.
The Company reserves the right to decline a booking for reasons of been required to be in compliance with Government regulations regarding self isolation of Guests travelling from outside Ireland as many of our homes are not suitable for self isolation purposes.
Trident Holiday Homes reserves the right to terminate this contract if the behaviour or conduct of the consumer either prior to or during a holiday is likely to endanger the safety or well-being of other consumers in the party or that of the consumer himself.
For Insurance reasons, the total number of clients staying in each holiday home must not exceed the maximum capacity.
Pet Friendly Holiday Home Clean Charge:
Please note dogs are only accepted in specific properties and your dog will not be accepted without prior confirmation. If you have reserved a pet friendly holiday home charges apply, payable on site to the On-site Manager. Prices vary per property from €20 - €85 per booking, maximum 2 pets per booking. Dog(s) must be stated when you initially book your property so it can be noted on your booking.
Trident Holiday Homes, its employees or agents shall not be liable for any damages, loss, or personal injury which may be sustained by persons or property at any time during the reserved stay.
In the unlikely event of a complaint, it should be brought to the attention of the On-site Manager immediately. Failure to register a complaint while on site may invalidate a future claim. Failing a satisfactory solution, you should contact Trident Holiday Homes and a written complaint should be logged within 14 days of departure.
Default by the Customer:
The consumer is obliged to ensure that all documentation and details issued to you by Trident Holiday Homes are correct. In an unlikely event that you do not agree with the documentation, it must be brought to our attention immediately.
Bed Linen & Towels:
Bed linen is supplied free of charge in all of our properties.
Towels are not supplied but are available for hire in most of our holiday homes. Towels are subject to a charge of normally €2 - €6 per set.
When a holiday home is rented for more than one week, you may liaise directly with the On-site Manager if fresh bed linen and towels are required. A fee may be required for these extra services.
Cots & Highchairs:
Cots and highchairs are available but must be booked in advance, please note charges may apply in some locations. Cot linen is not provided. Cots and highchairs must be requested at the time of booking. If you wish to order a cot(s) and/or highchair(s) please contact us by dialling +353 (0)1 201 8400.
Requests for specific houses, etc. must be made at time of reservation and whilst we will endeavour to meet all special requests, they cannot be guaranteed. If confirmation of your reservation depends on a particular house being available, we regret we cannot accept the booking.
It shall be the consumer’s responsibility to disclose, prior to booking, to Trident Holiday Homes any physical or mental condition of a member of his party which may be relevant. Trident Holiday Homes reserves the right to decline or provide a holiday for a disabled person where in our mind; the holiday home would be inconsistent with the special needs of a disabled person.
Trident Holiday Homes does not accept bookings from groups of parties under the age of 25, or hen/stag parties unless otherwise agreed in writing.
We reserve the right to refuse to check-in such groups and will not refund any monies paid in advance in the event of non-disclosure of the age of the occupants.
For group bookings, the refundable mandatory security deposit per house booked must be paid prior to arrival to our central reservation office. This will be refunded within 7 days of departure by our central reservation office once the On-site Manager has confirmed to us that the houses occupied were left in an acceptable condition. We reserve the right to charge an increased mandatory security deposit for group bookings of more than 1 house.
No guest under the age of 25 can book a Trident Holiday Homes property. Guests under the age of 25 must be accompanied by at least one person over 25 years of age.
Confirmation of Bookings:
All bookings are subject to availability. In the unlikely event of us been unable to allocate you the house that you booked, you will be given the options of either accepting an offer of alternative accommodation of a similar standard, in a similar location or a full refund of all monies paid to us. In the event of you opting to take a refund, compensation will be limited to the amount of money we have received to date.
Trident Holiday Homes gift vouchers can only be used to book an Irish property listed on the Trident Holiday Homes website - www.tridentholdiayhomes.ie
In the event your booking was made on our website (www.tridentholidayhomes.ie /www.thh.ie) please note the email you receive on booking is not a final booking invoice. We reserve the right to decline such bookings up until we issue a final written invoice.
Special Offer Terms & Conditions:
We wish to advice you that our normal terms and conditions listed above still apply in regarding to COVID-19. This will be reviewed should the situation change, if you have any queries regarding Coronavirus (COVID-19) please refer the HSE website, click here.