Frequently Asked Questions

All our homes are priced on a per house basis & include the stated number of people in each house can hold.

All our houses are supplied with duvets and bed linen. Many of our homes will provide towels; some may have a small charge; some are free and some cannot provide towels at all. Please check this information on the property description or at the point of booking.

Most of our properties will provide travel cot & high chair upon request unless specified on the website at no extra charge. Please note we do not provide bed linen for the travel cot. Please be aware we do not provide a stairgate for insurance reasons

Yes, in most cases, the utilities are an additional charge payable onsite.

  • Some properties include a €40.00 starter fee for heating & electricity. Once this amount has been used, you will have to top up the meter yourself.
  • Some properties have utilities included in the total amount.
  • In some properties, the heating & electricity is meter read and must be paid onsite to the property manager before your departure. It is based on consumption and on a charge per unit.

Please make sure to check this information on the property description before booking. Do not hesitate in contacting the Reservations Team if you need clarification.

Booking in advance is highly recommended, particularly if you are planning your holiday during the bustling months of July and August. Same for the Bank Holidays and School Holidays as they tend to fill up fast.

The calendar for the following year is released at the end of August/early September. We announce when our calendar goes live on our monthly Newsletter and on our website.

Payment can be made by credit card, PayPal or bank transfer. You can pick the best option for you at time of booking.

A €56.00 booking fee is included in every booking made online or over the phone to cover the administration. Please note that this booking fee is always non-refundable.

If you book via the Call Centre, you will receive a secure payment link to your email address. This is a safe security link and you will have to complete a 2-step verification process in order to finalise the transaction.

Unfortunately, we are unable to hold a property without payment. We require a booking deposit upon booking and the balance is due 8 weeks prior to the arrival date. If you are booking a holiday home with an arrival within 8 weeks, then full payment will be due upon booking.

Unfortunately, the booking deposit is non-refundable after 24 hours. However, if you wish to cancel your booking within 24 hours you have made the booking, we will refund you the deposit less €56.00 booking fee & credit card charges.

In the event that you wish to make a change to your booking, should we be able to facilitate you, there will be an administration charge of €25.00. Please contact the Reservations Team to enquire about change in dates.

In the event of a cancellation, the following charges will apply:

  • Booking deposit is non-refundable.
  • 8 to 4 weeks: Booking fee & 50% of booking value is retained.
  • 4 to 2 weeks: Booking fee & 75% of booking value is retained.
  • Less than 2 weeks: a full amount is retained.

Refunds to credit cards are also liable to a 2% deduction.

We recommend that Guests take out Cancellation Insurance to cover against the costs of cancellation.
We can offer you Cancellation Insurance which can be purchased online at the time of booking or via our call centre any time up to the balance due date. See here for details for full details on this cover.  This insurance costs 5% of the cost of the accommodation cost excluding extras.

Unfortunately, we do not offer travel insurance. However, we would advise all our customers to purchase travel insurance when they book a holiday home.

We do however offer  Cancellation Insurance which can be purchased online with us at the time of booking or via our call centre any time up to the balance due date.
See here for details for full details on this cover.  This costs 5% of the cost of the accommodation cost excluding extras.

Check-in time varies but usually starts at 5:30pm onwards. It is imperative that you phone the local Property Manager / Owner at least 24 hours before your arrival to give them an indication of your arrival time and to organise where to collect keys.

Check-in times are also included in the Arrival Document sent to you with Before You Go email.

If the onsite manager can get you in earlier, they will of course try their best to do so. Please make sure to contact the onsite manager prior to arrival to discuss it.

Check out time is generally 10:00 am.  We try to be as flexible, however in busy times, we would ask that you adhere to the specified times as our staff on the ground are trying to turn around the homes as fast as they can.

Yes, a refundable security deposit is required to gain access to all our properties. Price can vary from €200.00 to €500.00 depending on the property and reason for travel. This amount is usually frozen on the card provided and released after departure once the house is left in a clean & tidy condition with no damages.

Yes, we accept One for All Gift Card for payment.

However, payment cannot be processed online. You will have to contact the office directly and our reservations team will process the payment manually.

Not all our properties are dog-friendly. You will find a list of all our pet-friendly homes on our website HERE.

Alternatively, you can filter our holiday homes by clicking the “Pet Friendly” button. Once you tick this, the system will return a result for all our properties where you and your pet can holiday together.  If you need any further help with this, our reservations team will be happy to assist.  Please note, most properties have a fee, this is specified on the property description page of each pet friendly home.

Most do, however, there are some without so please check the property description page or contact the reservations team, prior to booking if you are unsure.  If WIFI is not indicated then it is not available at a property.

All details for your check-in & key collection are located within your final confirmation email.

You are required to contact the property manager 48 hours prior to arrival to discuss your arrival time & the key collection. Contact details for the property manager are located within your final confirmation email.

If you are still in possession of a Covid Voucher from previous years, please contact the reservations team directly with the booking number of your cancelled booking. We will then check the availability for you and rebook you in for the dates you wish.

If you experience a problem while staying in one of our holiday homes you should first contact the local Property Manager to resolve this. If you are still unhappy with their response then please do contact us and we will try and resolve any issues.

We appreciate you taking time to leave a review about your stay as it helps us maintain standards. We are always looking at ways of improving our customer experience.

You will receive an automatic email with a form to fill with your feedback once you get back from your holiday.

In the unlikely event that you wish to make a complaint after departure please contact the office directly and we will send you a form to fill with details of your stay. A member of our customer service team will be in touch with you once the issues have been investigated. Alternatively, this form can also be access HERE

Most of our properties would be restricted to 7 nights stay during the month of July & August. Outside of peak season, we can offer a short break with a minimum stay of 2 nights.

However, some of our properties are open for short breaks all year round. If you require more information, please contact the reservations team.

We do accept Hen & Stag Parties in some of our locations. If we accept such a booking an increased security deposit payable before arrival will be required.   

Please be aware that some properties do not allow Hen & Stag parties because they focus on maintaining a family-friendly atmosphere.

Please check with our Reservations Team and they will help you with your search.

No, unfortunately, guests are not allowed to bring their own foldout beds. Please note we cannot exceed the occupancy of the accommodation for insurance reasons.

We do have a few clusters of holiday homes in different parts of Ireland where you can book multiple houses. You can find more information about these locations in the “Holiday Ideas” tab, “Good for Groups” on the website. Alternatively, you can contact our Reservations Team and they will be able to help you find the best place for your family/group booking.

None of our holiday homes will not accept bookings from groups under 25 years of age.

There are also additional restrictions in place regarding the party make up and if an Owner is concerned that a booking may impact the peaceful enjoyment of other Guests staying in nearby houses a booking could be declined.

Due to insurance reasons, we do not allow the charging of cars at holiday homes unless a house has a dedicated car charger installed.  If a house has this type of facility, it will be mentioned on the listing on our website.

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Central Reservations – Ireland:
+353 1 201 8440

Central Reservations – UK:
+44 203 481 4739

Trident Property Services:
+353 1 201 8471

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Customer Service:
[email protected]

[email protected]

Trident Property Services:
[email protected]

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