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Cookies Policy

Cookies

Cookie Policy for www.tridentholidayhomes.ie

What Are Cookies

As is common practice with almost all professional websites this site uses cookies, which are tiny files that are downloaded to your computer, to improve your experience. This page describes what information they gather, how we use it and why we sometimes need to store these cookies. We will also share how you can prevent these cookies from being stored however this may downgrade or 'break' certain elements of the site’s functionality.

For more general information on cookies see the Wikipedia article

How We Use Cookies

We use cookies for a variety of reasons detailed below. Unfortunately, in most cases there are no industry standard options for disabling cookies without completely disabling the functionality and features they add to this site. It is recommended that you leave on all cookies if you are not sure whether you need them or not in case, they are used to provide a service that you use.

Disabling Cookies

You can prevent the setting of cookies by adjusting the settings on your browser (see your browser Help for how to do this). Be aware that disabling cookies will affect the functionality of this and many other websites that you visit. Disabling cookies will usually result in also disabling certain functionality and features of the site. Therefore, it is recommended that you do not disable cookies.

The Cookies We Set

If you create an account with us then we will use cookies for the management of the signup process and general administration. These cookies will usually be deleted when you log out however in some cases, they may remain afterwards to remember your site preferences when logged out.

We use cookies when you are logged in so that we can remember this fact. This prevents you from having to log in every single time you visit a new page. These cookies are typically removed or cleared when you log out to ensure that you can only access restricted features and areas when logged in.

This site offers newsletter or email subscription services and cookies may be used to remember if you are already registered and whether to show certain notifications which might only be valid to subscribed/unsubscribed users.

This site offers e-commerce or payment facilities and some cookies are essential to ensure that your order is remembered between pages so that we can process it properly.

From time to time, we offer user surveys and questionnaires to provide you with interesting insights, helpful tools, or to understand our user base more accurately. These surveys may use cookies to remember who has already taken part in a survey or to provide you with accurate results after you change pages.

When you submit data to through a form such as those found on contact pages or comment forms cookies may be set to remember your user details for future correspondence.

In order to provide you with a great experience on this site we provide the functionality to set your preferences for how this site runs when you use it. In order to remember your preferences, we need to set cookies so that this information can be called whenever you interact with a page is affected by your preferences.

Third Party Cookies

In some special cases we also use cookies provided by trusted third parties. The following section details which third party cookies you might encounter through this site.

This site uses Google Analytics which is one of the most widespread and trusted analytics solution on the web for helping us to understand how you use the site and ways that we can improve your experience. These cookies may track things such as how long you spend on the site and the pages that you visit so we can continue to produce engaging content.

For more information on Google Analytics cookies, see the official Google Analytics page.

Third party analytics are used to track and measure usage of this site so that we can continue to produce engaging content. These cookies may track things such as how long you spend on the site or pages you visit which helps us to understand how we can improve the site for you.

From time to time, we test new features and make subtle changes to the way that the site is delivered. When we are still testing new features, these cookies may be used to ensure that you receive a consistent experience whilst on the site whilst ensuring we understand which optimisations our users appreciate the most.

As we sell products it's important for us to understand statistics about how many of the visitors to our site actually make a purchase and as such this is the kind of data that these cookies will track. This is important to you as it means that we can accurately make business predictions that allow us to monitor our advertising and product costs to ensure the best possible price.

The Google AdSense service we use to serve advertising uses a DoubleClick cookie to serve more relevant ads across the web and limit the number of times that a given ad is shown to you.

For more information on Google AdSense see the official Google AdSense privacy FAQ.

We use adverts to offset the costs of running this site and provide funding for further development. The behavioural advertising cookies used by this site are designed to ensure that we provide you with the most relevant adverts where possible by anonymously tracking your interests and presenting similar things that may be of interest.

In some cases, we may provide you with custom content based on what you tell us about yourself either directly or indirectly by linking a social media account. These types of cookies simply allow us to provide you with content that we feel may be of interest to you.

Several partners advertise on our behalf and affiliate tracking cookies simply allow us to see if our customers have come to the site through one of our partner sites so that we can credit them appropriately and where applicable allow our affiliate partners to provide any bonus that they may provide you for making a purchase.

We also use social media buttons and/or plugins on this site that allow you to connect with your social network in various ways. For these to work the following social media sites including; Facebook, Twitter, Instagram, Pinterest, will set cookies through our site which may be used to enhance your profile on their site or contribute to the data they hold for various purposes outlined in their respective privacy policies.

More Information

Hopefully that has clarified things for you and as was previously mentioned if there is something that you aren't sure whether you need or not it's usually safer to leave cookies enabled in case it does interact with one of the features you use on our site. However, if you are still looking for more information you can contact us through one of our preferred contact methods.

  1. Trident Holiday Homes, Unit E8 Network Enterprise Park, Kilcoole, Co. Wicklow, A63 F820
  2.  +353 1 201 8440
  3.  marketing@tridentholidayhomes.ie
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Privacy policy


PRIVACY

BY USING THIS WEB SITE, YOU SIGNIFY YOUR AGREEMENT TO TD HOLIDAYS LTD. PRIVACY POLICY. IF YOU DO NOT AGREE WITH THIS PRIVACY POLICY, PLEASE DO NOT USE THIS WEB SITE. YOUR CONTINUED USE OF TRIDENT HOLIDAY HOMES WEBSITES FOLLOWING THE POSTING OF CHANGES TO THIS PRIVACY POLICY WILL MEAN THAT YOU ACCEPT THOSE CHANGES.

1. Who is responsible for managing my information?

Trident Holiday Homes is owned and maintained by T D Holidays Ltd. This is our Privacy Policy.

We are responsible for the collection and proper management of any personal information you submit. We will keep your personal details secure and use the information you provide consistently with applicable privacy and data protection laws and the terms of this Privacy Policy.

2. What information do we collect?

If you choose to make a booking through us we will collect details that you provide in relation to that booking. Information held is likely to include your name, contact details, payment details, information about people travelling with you, information about your booking and any additional information we may need to help meet your specific travel requirements.

If you choose to let your holiday property with us, we will collect details such as your name, contact details, bank account details and details regarding the accommodation you wish to let. We also collect website usage information. We do this using “cookies”. For further information about cookies and how we use them please see our Cookies Policy.

3. How do we use your information?

The information you provide may be used in a number of ways, for example:

  • To complete your booking (if you are booking a holiday);
  • To advertise your holiday accommodation, transfer payments due to you and to provide related support services (if you are letting your holiday accommodation through us);
  • For statistical purposes when we evaluate our range of services;
  • To personalise repeat visits to our websites;
  • To tell you about other products and services we think may be of interest to you (see section 6 below);
  • To manage customer service queries; and
  • To help us to provide details or information you may have requested.

4. Who will you share my information with?

In order to provide you with the products and services that we offer we may share your information with:

  • Individuals who may be renting accommodation from you (if you are a holiday accommodation owner);
  • credit/debit card companies;
  • overseas based letting agencies when you book a rental property outside of the Republic of Ireland.
  • Insurance Company/Agency where Damage Protection & Cancellation policy purchased

5. How do you manage my information?

We may from time to time appoint third party service providers, to help us manage efficient systems within the business. Some of these systems may for operational reasons be located in countries overseas. We will only transfer your information to service providers who help manage our systems, or overseas, where we are satisfied that adequate levels of protection are in place to protect the integrity and security of any information being processed and compliance with applicable privacy laws.

 

6. When can we contact you in the future?

We would like to send you information about our own products and services, as well as those of selected third parties. We may do this by post, telephone, email or SMS, unless you have told us that you do not wish to be contacted in this way. We will always ask you to confirm in advance that you are happy for us to allow third parties to contact you by email.

If you would like to change any of your preferences relating to the way in which we may use your information for direct marketing, then please update your user preferences or send an email to reservations@tridentholidayhomes.ie or contact us at Trident Holiday Homes, E8 Network Enterprise, Park, Kilcoole, Co. Wicklow, Ireland. Alternatively, you can call on +353 (0)1 201 8400

7. How long will we hold your information for?

We have a system of retention periods in place to ensure that your information is only stored whilst it is required for the relevant purposes or to meet legal requirements. Where your information is no longer required, we will ensure it is disposed of in a secure manner.

8. Recommend our services to others

We may from time to time ask you if you would like to tell us about a friend or family member who you think may be interested in our products and services. In this case, we will ask you for your friend's name and contact details. We will then send your friend a one-time communication to see whether our products and services may be of interest to them. We do not access or store their details other than to send this initial communication.

9. How can you access and update your information?

You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information, please email or write to us at the address below. Please note that we may charge a small administrative fee for the provision of this information.

We want to make sure that your personal information is accurate and up to date. You may ask us to correct or remove information you think is inaccurate.

10. Does the policy apply to linked websites?

Our websites may contain links to other websites. This privacy policy only applies to this website so when you link to other websites you should read their own privacy policies.

11. When do you monitor telephone calls?

We may from time-to-time record telephone calls you have with members or our staff for training purposes and to improve the quality of our service.

12. How do we update this privacy policy?

We keep our privacy policy under regular review and we will place any updates on our webpage.

13. Who can I contact if I have queries about this privacy policy?

Please contact us if you have any questions about our privacy policy or information, we hold about you.

COVID-19 UPDATE

COVID-19 UPDATE

Trident Holiday Homes Cancellation Policy

We would like to reconfirm our cancellation policy regarding Covid-19:

No travel restrictions in place – if you wish to cancel a booking because you are concerned about Covid-19 or perhaps someone in your group is self-isolating or sick then this is treated as a normal cancellation, the following is applicable in this event:

8 - 4 weeks before date of arrival: in all cases the Booking Fee is non-refundable, 50% of the total booking value is withheld plus a €49 administration fee.

4 - 2 weeks before date of arrival: in all cases the €53 Booking Fee is nonrefundable, and 75% of the total booking value is withheld plus a €49 administration fee.

Less than 2 weeks before arrival date: in all cases the €53 Booking Fee is nonrefundable and 100% of the total booking value is withheld plus a €49 administration fee.

As a gesture of goodwill if we resell the date you wish to cancel then we will give you a partial refund less the Booking Fee paid. The partial refund will depend on the rate we achieve for the same period you wish to cancel.

Cancellation Policy in the Event of a County or National Travel Ban

In the event of travel restrictions due to Government directives – in the event of a county or national travel ban and as per our terms and conditions this will be treated as ‘Force Majeure’. Therefore, if Trident Holiday Homes is forced to curtail, alter or cancel a holiday, we will allow you to carry forward amounts paid for accommodation (excluding the €53 Booking Fee) to another holiday taken at the same location within 12 months of your initial booking. We will also waive 50% of the applicable Booking Fee on any new booking.

The client shall not be at liberty to maintain a claim for compensation or otherwise arising as a consequence of the said curtailment, alteration or cancellation of the holiday.

The policies outlined above are the same under which you booked your initial holiday, and as such there has been no change in these. To read more about the abovementioned please refer to our terms & conditions by clicking here.

We thought it would be helpful to outline our policies in the event that this is not the case. We hope you and your loved ones continue to remain safe and well, thank you for your understanding.

Covid-19 Holiday Home Voucher

If you were impacted by restrictions and received a Trident Holiday Homes Covid-19 holiday home voucher now would be the perfect time to rebook your next self-catering holiday. We would love to give you the opportunity to rebook your holiday before your selected holiday home is fully booked. Plan ahead and book your 2023 holiday cottage today

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