General conditions


  

 

TERMS & CONDITIONS

Booking Deposit:

A non-refundable booking deposit of 30% ( reduced at certain times of the year) of the total rental cost of the property plus a non refundable €42 booking fee is required at the point of booking. No invoice or letter of confirmation can be dispatched to you until the booking deposit has been received. Trident Holiday Homes reserves the right to request full payment for bookings for special events or festivals at the time of booking. If this is applicable on-line customers will be contacted after an on line booking is made to pay the balance of the booking deposit required while callers to our Reservations Office will be required to pay the increased booking deposit at the point of booking.

 

Balance of Payment:

Full payment of holiday home rental must be made to us, no later than six weeks prior to the rental commencement date. Upon receipt of the balance due, clients will receive arrival instructions. Late payments may result in the holiday Home booking(s) being cancelled without advance client notification. In the case of special offers the balance due date may differ.

Change to your Booking:

In the event of you wishing to make a change to your booking, should we be able to facilitate you, there will be an administration charge of €50. If we facilitate you in any such change, your right to a subsequent refund under our cancellation terms is no longer applicable.

Method of Payment:

We accept payment by Debit or Credit Card, Pay Pal or Bank Transfer. Payments by cheque or Postal Orders are not accepted.

Cancellation by Customer:

In the event that you wish to cancel your holiday home reservation, the following charges will apply:

On all reservations: Booking deposit is withheld

6 - 4 weeks before date of arrival: 50% of rental is withheld plus €50 administration fee

4 - 2 weeks before date of arrival: 75% of rental is withheld plus €50 administration fee

Less than 2 weeks before arrival date: 100% of rental is withheld

We strongly advise that clients take out travel insurance to cover any costs associated with having to cancel a holiday.

Utility Charges:

Heat and electricity are extra charges and are normally based on set daily rates depending upon the time of year. These are normally payable together with your balance payment. At some locations they are based on a meter reading done on site and payable on departure. Should utility charges not be paid on departure, they will be deducted from the security deposit without further notice.

Security Deposit:

A refundable security deposit of €200 must be paid on arrival. We reserve the right to charge an increased security deposit at certain times of the year or certain types of bookings which will be notified to you prior to arrival. The deposit will be refunded within 7 days of departure once the supervisor is satisfied that the terms and conditions of rental have been compiled with. Failure to leave the accommodation in a clean and tidy condition may result in the loss of all or part of the security deposit. When a rental is for longer than one week, cleaning of the house during rental must be requested from the on-site manager and a fee may apply.

Arrival & Departure Time:

Specific arrival and departure times are outlined on the direction sheet. These times must be strictly adhered to. Late Arrivals: Failure to notify the on-site manager of a late arrival may result in your reservation being cancelled. Late arrivals may in some cases be facilitated by prior arrangement only and may incur a late arrival fee of €25.

Right to Decline:

Trident Holiday Homes reserves the right to refuse, alter or cancel a booking, even after receipt of final payment. In addition, the company is relived of all liability should reserved accommodation not be available due to circumstances beyond our control. In such an instance, alternative arrangements will be made in similar accommodation, or a full refund will be offered. However, no refund or liability will apply to a situation where a client is requested to vacate, or leaves of their own accord, prior to the expiration of the booking.

Behaviour:

Trident Holiday Homes reserves the right to terminate this contract if the behaviour or conduct of the Consumer either prior to or during a holiday is likely to endanger the safety or well-being of other consumers in the party or that of the consumer himself.

Accommodation Capacity:

For Insurance reasons, the total number of clients staying in each holiday home must not exceed the maximum capacity.

Pets:

If you have booked a pet friendly property a cleaning charge of €25 per pet will be payable on arrival. (Please note that pets are permitted by prior arrangement with our Reservations only, maximum 2 pets per house.)

Liability:

Trident holiday Homes, its employees or agents shall not be liable for any damages, loss, or personal injury which may be sustained by persons or property at any time during the reserved stay.

Complaints:

In the unlikely event of a complaint, it should be brought to the attention of the site-manager immediately. Failure to register a complaint while on site may invalidate a future claim. Failing a satisfactory solution, you should contact Trident Holiday Homes and a written complaint should be logged within 14 days of departure.

Default by the Customer:

The consumer is obliged to ensure that all documentation and details issued to you by Trident Holiday Homes are correct. In an unlikely event that you do not agree with the documentation, it must be brought to our attention immediately.

Bed Linen & Towels:

Bed linen is supplied free of charge in all of our properties. Towels are not supplied but are available for hire and are subject to a charge of €2 per set. When a holiday Home is being rented for more than one week, you may liaise directly with the site manager if fresh bed linen/towels are required. A fee may be required for these extra services.

Cots & Highchairs:

Are available for hire and are subject to a charge of €5 each. Requests for these must be made prior to arrival.

Special Requests:

Requests for specific houses, etc. must be made at time of reservation and whilst we will endeavour to meet all special requests, they cannot be guaranteed. If confirmation of your reservation depends on a particular house being available, we regret we cannot accept the booking.

Disabled Persons:

It shall be the consumer’s responsibility to disclose, prior to booking, to Trident Holiday Homes any physical or mental condition of a member of his party which may be relevant. Trident Holiday Homes reserves the right to decline or provide a holiday for a disabled person where in our mind; the holiday home would be inconsistent with the special needs of a disabled person.

Group Bookings:

Trident Holiday Homes does not accept bookings from groups of parties under the age of 25, or hen/stag parties unless otherwise agreed in writing. We reserve the right to refuse to check-in such groups and will not refund any monies paid in advance in the event of non-disclosure of the age of the occupants. For Group bookings, the refundable security deposit per house booked must be paid prior to arrival to our central reservation office. This will be refunded within 7 days of departure by our central reservation office once the local supervisor has confirmed to us that the houses occupied were left in an acceptable condition. We reserve the right to charge an increased security deposit for group bookings of more than 1 house.

Age Restrictions:

No guest under the age of 25 can book a Trident Holiday Homes property. Guests under the age of 25 must be accompanied by at least one person over 25 years of age.

Confirmation of Bookings:

All Bookings are subject to availability. In the unlikely event of us been unable to allocate you the house booked, you will be given the options of either accepting an offer of alternative accommodation of a similar standard, in a similar location or a full refund of all monies paid to us. In the event of you opting to take a refund, compensation will be limited to the amount of money we have received to date.

Gift Voucher:

Trident Holiday Homes gift vouchers can only be used to book a property listed on the Trident Holiday Homes website - www.tridentholdiayhomes.ie

SelfCatering.ie:

The above terms and conditions apply to all on-line and telephone bookings made by customers of SelfCatering.ie with Trident Holiday Homes after 17 October 2012.

 Online Bookings:

In the event your booking was made on our website (www.tridentholidayhomes.ie / www.thh.ie) please note the email you receive on booking is not a final booking invoice. We reserve the right to decline such bookings up until we issue a final written invoice.

 Special Offer Terms & Conditions:

  • All special offers run independently of each other and cannot be used in conjunction with another offer for the same booking, with the exception of Trident Holiday Homes Customer Loyalty Discount.
  • Special offers are applicable to holiday bookings only (terms of less than 5 weeks) and cannot be used on long-term rentals. All enquiries related to long term rentals are dealt with separately by the Trident Holiday Homs long term rental team.
  • Special Offers are available on Trident Holiday Homes Managed Properties only and some, participating Associate Properties.
  • All special offer bookings are subject to availability and some featured locations may be subject to reduced availability at certain times of year including festivals and race weeks.
  • Special offer discounts are applied to the rates quoted in the Trident Holiday Homes rates and excludes utility charges, booking fees and any other additional charges.
  • Special offers apply to a maximum of 2 houses per booking. Requests for more than 2 houses at a special offer rate will be dealt with on application through our call centre +353 1 201 8440.