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› Connacht › Galway › Kylemore
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COVID-19 UPDATE

Trident Holiday Homes Cancellation Policy

We would like to reconfirm our cancellation policy regarding Covid-19:

No travel restrictions in place – if you wish to cancel a booking because you are concerned about Covid-19 or perhaps someone in your group is self-isolating or sick then this is treated as a normal cancellation, the following is applicable in this event:

8 - 4 weeks before date of arrival: in all cases the Booking Fee is non-refundable, 50% of the total booking value is withheld plus a €49 administration fee.

4 - 2 weeks before date of arrival: in all cases the €53 Booking Fee is nonrefundable, and 75% of the total booking value is withheld plus a €49 administration fee.

Less than 2 weeks before arrival date: in all cases the €53 Booking Fee is nonrefundable and 100% of the total booking value is withheld plus a €49 administration fee.

As a gesture of goodwill if we resell the date you wish to cancel then we will give you a partial refund less the Booking Fee paid. The partial refund will depend on the rate we achieve for the same period you wish to cancel.

Cancellation Policy in the Event of a County or National Travel Ban

In the event of travel restrictions due to Government directives – in the event of a county or national travel ban and as per our terms and conditions this will be treated as ‘Force Majeure’. Therefore, if Trident Holiday Homes is forced to curtail, alter or cancel a holiday, we will allow you to carry forward amounts paid for accommodation (excluding the €53 Booking Fee) to another holiday taken at the same location within 12 months of your initial booking. We will also waive 50% of the applicable Booking Fee on any new booking.

The client shall not be at liberty to maintain a claim for compensation or otherwise arising as a consequence of the said curtailment, alteration or cancellation of the holiday.

The policies outlined above are the same under which you booked your initial holiday, and as such there has been no change in these. To read more about the abovementioned please refer to our terms & conditions by clicking here.

We thought it would be helpful to outline our policies in the event that this is not the case. We hope you and your loved ones continue to remain safe and well, thank you for your understanding.

Covid-19 Holiday Home Voucher

If you were impacted by restrictions and received a Trident Holiday Homes Covid-19 holiday home voucher now would be the perfect time to rebook your next self-catering holiday. We would love to give you the opportunity to rebook your holiday before your selected holiday home is fully booked. Plan ahead and book your 2023 holiday cottage today

Irish Owned & Managed since 1986